Contact Us

If you have questions about your account, deposits, withdrawals, bonuses, or the site in general, FatFruit Casino provides several ways to get support. This page explains the main contact options and what to include so our team can assist you quickly and clearly.

How to reach us

Support options vary by availability. Before contacting support, you may find an answer in our FAQ — visit /faq for common questions and quick guides. If the FAQ doesn’t solve your issue, choose the contact method below that best fits your needs.

Email support

Email is best for account-related matters, document follow-up, and questions that require a written record. Send messages to support@fatfruit.com and include any relevant attachments if you need to submit verification documents. Email is also useful for bonus queries that require reference to terms and conditions.

Live chat

Live chat is the fastest option for simple questions or help while you’re signed in. Use live chat for things like troubleshooting a login, checking the status of a transaction, or clarifying a bonus condition when an agent is available. Chat lets you get real-time help without leaving the site.

Contact form

A contact form may be available on the site for sending a message directly from your account or as a guest. This is a good option if you prefer not to use email or live chat. Messages submitted through the form go to the same support team, and you’ll receive a confirmation when your message is logged.

What you may need to include

When you contact support, providing the right details helps us resolve your issue faster. Typical information you may be asked to provide:

• Your full name and registered email address
• Your username
• A short description of the issue and when it happened
• Transaction or bonus reference numbers, and screenshots if applicable

Only share personal documents and sensitive details through secure, official channels as requested by the support team.

Payments and verification

If your question concerns deposits, withdrawals, or cryptocurrency, our team can explain the verification steps and accepted currencies and payment methods. We support a range of payment options, including Bank Transfer, Visa, MasterCard, Neosurf, and digital currencies such as Bitcoin, Bitcoin Cash, DogeCoin, Ethereum, Litecoin, and Tether, plus fiat currencies like Australian dollar, Brazilian real, Canadian dollar, euro, New Zealand dollar, and US dollar.

Please review our terms and conditions before claiming promotions or resolving bonus-related questions, as eligibility and wagering rules apply.

If you can’t find what you need in the FAQ or on our site, reach out through the method that fits your issue. We’re here to help you get back to the games with clear, practical support.